Due to a delayed flight, I contacted the rental company to hold the car. They responded that the car would be held until midnight. I had booked for 4:00 PM, and when I arrived at the counter at 5:00 PM, they initially said they hadn't received my order. After some discussion, they found the order but said there were no cars available. The back-and-forth continued until 6:15 PM when they finally said there was a car, but that I would need to wait half an hour. In reality, I didn't get the car until 7:25 PM.
First, the address was wrong. When I called, they said many customers had been to the wrong location before, and it happened often.
Then they mentioned the car was being delivered from Makati. Once I heard that, I knew it would take at least 3 hours to get the car (having worked in Manila before).
I eventually gave up because it was extremely congested. By the time I got the car, all my plans would have to change.
The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.
About QEEQ:10.0/10
Everything was easy going.
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