The attitude was very poor. They did not have the automatic car we reserved, only a manual one. I booked the car six months in advance. They were unapologetic about the lack of cars. We waited for three hours, and they still couldn't confirm if a car was available. Very disappointing.
Some staff have poor service awareness and do not take customer feelings into account. The reserved car model was not available at pickup, and the staff seemed indifferent, which was frustrating. However, when I returned the car four days later, the staff was very cooperative. The difference between people is significant.
I cannot get a hold of anybody at the Alamo Rental Desk at Fraport!
Money was taken from my bank account for a "late return" of the rental car, even though it was returned on time, but since there was nobody there we had to drop the key in the "key drop".
I will continue trying to call cause I need that money back.
Thanks
Jannick
Generally a good experience, the only comment is the drop off requires a bit of waiting (I think it was a case that the customer before me needed a long enquiry)
About QEEQ:10.0/10
Good booking experience and I get exactly what I expected from Easyrentcars, will use again
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