Excellent service

The car was delivered promptly after the phone call.

Contacted the rental company before clearing customs at the airport, and they told us to contact them again at the designated waiting spot. They said they would arrive in five minutes, but we ended up waiting for more than twenty minutes. During that time, I messaged them via WeChat and the rental company responded with impatience. Additionally, the pre-booked baby seat was not installed and had to be crudely tied with a seatbelt, which was very unsafe. This was my third time in New Zealand and I've never had such a bad car rental experience. Strongly recommend against renting from this company.

They came to pick me up quickly after I contacted them.

The car was in good condition and the interior was fairly clean. The process of picking up and returning the car was relatively smooth. However, there was some urging when getting on the car from the airport, and the pick-up location was not clearly indicated. Service quality needs improvement.