When returning the car, we called the company but no one was there. They said they went to a religious service. We returned after refueling but still, no one was there, and we had to wait. There was a small scratch on the left rear side during the inspection, and we were told it was no big deal. A week after we returned home, we received a bill for 641 NZD for the damage.

They picked us up from the airport promptly after a call, which was very convenient. After returning the car, the staff also drove us directly to the airport!

The car rental service was good. After arriving by plane, we contacted them by phone, and they picked us up at the airport in about 10 minutes to complete the pick-up procedures.

The attitude was extremely poor. They seemed to think that people from mainland China know nothing. This was the worst car rental experience in my travels to over 50 countries. Initially, I chose to support a car rental company run by fellow Chinese, understanding the challenges of living abroad. It was only a one-day rental, and I was curious about the business. However, this experience made me vow never to rent from a Chinese-run car rental company again.

though the office is a bit minimal the prices are great. As long as they don't go bust overnight, worth it.