I bought full insurance through the car rental platform, but when picking up the car, the rental company said it was not full coverage and that I would need to pay an additional 100 euros for it. However, the final charge for this insurance was over 170 euros. Initially, I didn't want to buy this insurance, but if I didn't, the deposit would be 1400 euros; with this insurance, it reduced to 400 euros. I ended up buying it, but I'm not very satisfied.
The car was in good condition, and there were no issues with the vehicle itself. However, you need to be cautious during pickup and drop-off, or you might end up like me, facing unexpected compensation charges at return. The issue was that when I picked up the car at the train station, the staff simply handed me the keys and said they had already inspected the car. Having prior experience with car rentals, I took a video of the car's exterior myself. But when I returned the car at the airport, the staff claimed there was a new scratch on the front left bumper and refused to accept my video evidence. They gave me a statement form to fill out and submit to the rental company, but they still insisted that I pay €218 for the repair on the spot before allowing me to leave. I had purchased separate car damage insurance back in my home country and didn’t buy the full coverage from Sicily. Arguing with the staff was futile, so I had no choice but to pay and then file for reimbursement with my insurance company back home. Travelers who rely on basic English skills may find it difficult to handle such situations, especially when time is tight for returning flights. While I didn't suffer an actual financial loss, it gave me a deeper understanding of how Italian car rental companies operate. I strongly suggest that when renting a car in European countries, you insist that the staff carefully verify and document all existing scratches during pickup to reduce the chances of being taken advantage of.
About QEEQ:10.0/10
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