No need to queue much

I originally booked a French car, but it was changed to a Japanese car. Later, I paid extra to switch to a smaller German car.

When picking up the car, a male staff member repeatedly insisted on buying insurance, otherwise, he said there would be issues. He was very unfriendly, but I insisted on not buying it. When returning the car, a female staff member was smiling and provided normal service. There was no car inspection, I simply handed back the keys and showed the fuel receipt. The final price matched the booking price. Due to schedule delays, I picked up the car a day late. The manual car I requested was no longer available; instead, I got a very small car in poor condition, but it didn't have any problems.

Great service

We needed a GPS for navigation, so we paid extra to upgrade to a Mercedes B180. However, after getting the car, we found that the built-in navigation didn't work, so we took a TOMTOM navigation device from the store. When returning the car, we were only charged for the vehicle upgrade and not for the navigation device. That was quite good.