Kuala Lumpur-Malacca Strait-Kuala Lumpur

1. Since their store was closed, we had to wait for their staff to come for both pick-up and return, which was very inconvenient. 2. The rented car was in poor condition; it broke down on the first day, with smoke coming from the hood. We waited for road assistance for an hour. 3. They tricked us into renting their ETC, claiming we couldn't use the highway without it, which cost 50. The extra money in it wasn't refunded and seemed to go to them! This feels like a scam company! A scam company! A scam company! I strongly advise everyone not to rent from them! If you need to contact customer service, you have to wait for half a day for a response!

Overall, it's quite good. However, during the return, they suddenly claimed there was damage to the car. After a long argument, they conceded. This has never happened before. It was disappointing.

The car was as expected but a little out dated with no handphone GPS interface. I had to wait about 20 minutes for someone to attend to me at the counter when I arrived to pick up the car.

The booking platform was great.

Like: Easy to locate kiosk, staff gave clear instructions and affordable rates.
Dislike: The car can be cleaner. There were crumbs and some leftover food from previous renter.

Like: The staff was wonderful and helpful. Car was as we expected and clean.