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From other countries or regions
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Live chat Email us Service Code: 4244151263
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4244151263
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Commute to Work

Reviewed: Mon, Apr 15, 2019
About Hertz: 2.0 /10
Firstly, the vehicle categorization is unreasonable. I rented a compact car but was given a Jeep. They told me it falls under the same category as a compact car. Driving a Jeep on the German highway is slow and fuel-inefficient, with a consumption of 17 liters per 100 kilometers, and I had to stay in the slow lane with trucks! Also, I was driving alone and didn't need such a large vehicle, which was also difficult to park in the city! Additionally, Thrifty provided a Hertz car. After picking it up in Frankfurt and driving to my company in a smaller city, I couldn't exchange it at a local Hertz office. After a week of inconvenience, I had to drive over 100 kilometers back to Frankfurt to switch the car! Lastly, there was a price difference between the rental company and the price on Zuzuche, which is completely unacceptable to me!

Relevant Reviews on Hertz FRANKFURT AIRPORT

Josephine Chaucer

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Reviewed: Wed, Sep 25, 2019
About Hertz: 10.0 /10
Not bad

Coral Edward

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Reviewed: Thu, Jul 18, 2019
About Hertz: 2.0 /10
The reserved Galaxy model was not available, and the offered Smax didn't have enough space for six people. We had to consider upgrading to a Ford Tourneo by paying an extra fee. Initially, we were told verbally that it would cost about 13 euros per day extra. After agreeing to the upgrade, I had to go see the actual car myself, which was a hassle since the Tourneo isn't available in our country, so I didn't know what to expect. After agreeing to the upgrade, the paperwork showed an additional 16 euros per day, plus a 23.5% service fee and a 19% tax, which amounted to almost 25 euros per day extra. I felt somewhat cheated but had to accept due to time constraints. Additionally, regarding the toll fees for Austria and Switzerland, I was charged 25 euros. Upon reaching the border, I cautiously asked the gas station staff, and they didn't recognize the bill I had. I ended up having to buy toll fees separately for over 40 euros. Upon returning the car at the end of our trip, I asked the Hertz counter and was told that the CROSS BORDER FEE was for taking the car across borders, and toll fees still needed to be paid separately by me. Due to time constraints, I couldn't argue further. This wasn't just a money issue; if I hadn't been cautious and asked at the border, I might have faced fines or legal issues for not having the required toll stickers on the car windshield.

Steven Bush

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Reviewed: Fri, Mar 3, 2017
About Hertz: 2.0 /10
When picking up the car, there was no staff to accompany me. I had to find the car myself, and no one explained how to use it. The staff told me that since I had full insurance, there was no need to inspect the car when picking it up. However, during the return, the staff conducted a thorough inspection and found a tiny spot under the front of the car, claiming it was caused by me. I really can't agree with that.

Leona Sherwood

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Reviewed: Tue, Sep 6, 2016
“Car Rental and Return at Frankfurt Airport, 40 Days, Entire Nordic Trip to North Cape, Total Distanc”
About Hertz: 10.0 /10
Professional service, high efficiency, good attitude, relatively new vehicles, very satisfied!
About QEEQ: 10.0 /10

Maxine Commons

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Reviewed: Sat, Oct 10, 2015
About Hertz: 10.0 /10
The Frankfurt Airport rental office is easy to find, the rental process is simple, and the return procedure is convenient. Not bad.
About QEEQ: 10.0 /10

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