Rental did its job however I find it unflattering that rental was not cleaned prior to our reservation time. There was orange debri or dust through out the entire car as well as trash. Cup holders were not cleaned out nor was the vehicle wiped down. The AC vent cover was missing which was annoying because passengers cannot control their air flow. Vehicle also smelled like smoke so we took it upon ourselves to have the vehicle sprayed to eliminate the odor. Which should have been done on your end as well as a detailed clean of the car. Photos were taken as evidence as this was noticed upon entering the vehicle. Airport pick up is not the easiest so we for the most part assisted ourselves and had no time to request another accommodating vehicle as we waited an hour for this one. Please reach out if you have any questions or concerns.

The price showed for the online deal had an extra charge that wasn't told before, so I ended up paying about 20 dollars extra

The check-in line was about 8 deep. There were 5 agents, so it took about 25 minutes. Agent was not personable. A/C barely functioned. Return agent comped me $50 for inconvenience. Pleasantly resolved in seconds. Great customer service. Very satisfied.

So disappointed at Dollar...It was my first time using Dollar (will never use it again) as Easyrentcars gave me a good deal online. When I arrived at Houston IAH airport Dollar car rental counter, the two ladies (named Dee Dee) pulled out my booking records and found out I booked a good deal, they used an excuse and refused to rent the car to me! They whoosed me away from the counter and said: "since you never rented at Dollar before, we did not have your profile, why donot you go any other car rentals???" I was alone in a brand new city and never encountered such situation with rude and unprofessional representatives...

The policy for Toll Road fees was a rip off. $12.00 per day?? When individual Tolls are between $0.60 and $1.50? Unconscionable!