They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.
I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.
Great customer service didn't have to wait. Would defiantly book with you again
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz BARCELONA AIRPORT
Bing Smith
-
-
-
-
View more >Marvin Curme
-
-
-
-
View more >P.Naidoo
-
-
-
-
View more >B.Battams-Scott
-
-
-
-
View more >M.Withington
-
-
-
-
View more >