Nice-Arles-Nice

Enthusiastic service, quick car pickup

The female staff responsible for my rental process had an extremely poor attitude. She was impatient and unfriendly. My original order was about 1200, but she added a series of insurances, doubling the price. I tried to get her to remove them several times but failed, and she even tried to rush us out. Eventually, I had to contact customer service; she wouldn't answer the phone either. I communicated with customer service for an hour, and finally, one of her colleagues, a black man, helped to remove the insurances. By then, it was already past 8 PM. She didn't take us to the car; she just threw the keys at us. The car was not the Passat I had originally booked but an Avensis. When I asked her, she said the Passat was more expensive, which was absurd because my rental order clearly stated a Passat at that price. We didn't pursue the issue further as it was too late and we had to get to our hotel. One word: terrible!

The rental company was Europcar. They are a large company with good service.

There is a dedicated building for car rentals outside Nice Airport, with several rental companies having counters inside. Europecar seems to be the most popular in France as the queue was the longest. We waited almost an hour to get our car. The staff, however, were quite friendly. Overall, we were quite satisfied.

Nous avons attendu presque 2 heures pour récupérer notre véhicule, avec 2 enfants et étant prétendument en file "prioritaire". Aucune vérification du véhicule effectuée par EuropCar lors de sa récupération. On nous a proposé une upgrade vers un véhicule "offre spéciale super interessante": plus de 2 fois plus cher pour avoir un véhicule de catégorie supérieure: scandaleux !