Rome - Siena - Como - Venice - Florence - Rome

The car pickup process took two hours. The actual pickup was in an underground garage with dim lighting, making it impossible to see small scratches on the car.

The staff was very nice and patient. They used translation software to communicate because their English was not good. There was no forced insurance; I bought super insurance from QEEQ.

Extremely slow service, didn't even provide the Chinese translation.

The staff at the counter were friendly when I picked up the car, but the garage personnel kept urging me to leave, giving me insufficient time to inspect the car. They were also impatient when I asked about how to use the onboard navigation system.

Hertz upgraded us to a bigger better car, but in Italy that can be a curse with small roads. We were told that that if we didn't take the bigger car we would have to downgrade to a smaller vehicle than the one we booked which would not have suited us. Also the counter staff member was very pushy trying to sell the roadside assistance & return empty option and blantantly lied about the price of diesel near the airport

Fabulous value