The instructions for pick-up and drop-off are not clear, and the map navigation cannot be used.

Booked a large car but got two smaller ones last minute. Increased fuel and parking costs, and most importantly, no one to share the driving made it very tiring.

They just told us we couldn't rent a car with a license without a driving record and then ignored us.

1) The car while booking said medium SUV. However it was a large size SUV. Parking is sometimes challenging in Italy. Ford Kuga shouldn’t be considered as small or mid size. It is a full sized SUV. 2) The experience with Insurance was BAD. While booking it said the full insurance was covered then while picking up the car I was shown different * that said it doesn’t cover full damage.

Everything was great. They didn’t try to hard sell the additional insurance. They did go over the car with a fine toothed comb but I didn’t have any damage. Staff was nice enough.