New York-Philadelphia-Washington-Buffalo-New York

The wait time was quite long, even though there was no line, they were just slow.

Waited in line for over an hour

We waited a long time to pick up the car, but that can be overlooked. The main issue is that this rental company is really unreasonable. Be aware that their cars are equipped with an automatic toll payment device. If you refuse their $25 per day toll-inclusive automatic payment, you have to pay manually. There are many toll roads in the eastern US, which you might not notice. If you use the device unintentionally, it will cost you $25 plus the toll. Using it twice will cost you $50 plus the toll... I accidentally used it 8 times.

It's a small company, operating as a franchise. It was peak season when I picked up the car, so all vehicles were taken. They upgraded me to a Toyota Mini Van for free, which even had electric doors.

Like: At picking up point, the staff was friendly and helpful
Dislike: So far not really satisfied as I got extra charged that the staff at return point could not explain.