Perhaps because I picked up the car in the morning, the processing speed was quite good. The shuttle bus directly transfers from the airport, driven by elderly gentlemen who are very helpful with the luggage.

The shuttle service ends too early, but everything else is fine.

Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.

The pickup process was relatively lengthy.

Scam company. At the start of our trip, a Chinese-speaking customer service representative persuaded us to choose a luxury package for 928 NZD, claiming we wouldn't have to clean or worry about anything. They confidently assured us that we just needed to drop off the keys at the end of the trip. When we returned the car, the Chinese-speaking representative was nowhere to be found. Instead, a heavy-set person greeted us and demanded we pay 250 NZD because the floor wasn't cleaned and the walls weren't wiped. They didn't allow us to clean it at their store or nearby. We argued that the package we purchased included cleaning, but they denied it, stating that it was just something the employee said and only the manager's words mattered. We were forced to pay 250 NZD.