9 Days, 8 Nights Anticlockwise Tour of New Zealand's South Island

We waited for 3 and a half hours to get our car. We arrived at the store at 11:30 am, but there was no one to help us, causing us to be 30 minutes late for check-in. Once check-in started, we had to wait in line past our scheduled 1 pm. More people came in later but they got in line ahead of us. We were always the last! It wasn't until after 3 pm that we started the car inspection. The car itself had many issues and had been in an accident. They said there were no other cars available...

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

The pickup process was relatively lengthy.

A young woman lacked patience and was afraid of the cold, unwilling to go outside to teach me how to put on snow chains.

Scam company. At the start of our trip, a Chinese-speaking customer service representative persuaded us to choose a luxury package for 928 NZD, claiming we wouldn't have to clean or worry about anything. They confidently assured us that we just needed to drop off the keys at the end of the trip. When we returned the car, the Chinese-speaking representative was nowhere to be found. Instead, a heavy-set person greeted us and demanded we pay 250 NZD because the floor wasn't cleaned and the walls weren't wiped. They didn't allow us to clean it at their store or nearby. We argued that the package we purchased included cleaning, but they denied it, stating that it was just something the employee said and only the manager's words mattered. We were forced to pay 250 NZD.