Budget Kahului Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Annabelle Robeson

United States

Reviewed: Thu, Mar 21, 2019

About Budget: 2.0 /10

Terrible experience. We waited over an hour to get the car, and they gave us the wrong one. The staff was rude. The car key was broken and often didn't start the car. Contacting customer service was useless; they just ignored us. Absolutely awful, we will never choose this company again to save a little money.

1 days rental

Relevant Reviews on Budget Kahului Airport

Byron Bertie

United States

1 days rental

Reviewed: Sun, Oct 3, 2021

About Budget: 10.0 /10

Satisfied

About QEEQ: 10.0 /10

Sarah Whyet

United States

1 days rental

Reviewed: Tue, Jan 5, 2016

About Budget: 6.0 /10

Budget's business is booming! I waited over an hour in line to get the car. The counter staff was aggressively selling insurance, which was really annoying! They spent a long time checking my Chinese license and documentation and even wrote my address incorrectly! Finally, after finishing the paperwork, I still had to wait another half an hour to get the car. Sigh!

About QEEQ: 10.0 /10

Cash Stevenson

United States

1 days rental

Reviewed: Thu, May 5, 2016

About Budget: 10.0 /10

The car rental location at Maui Airport is quite far, but there's a shuttle bus. When there are more customers, they open more counters. I had to wait about fifteen minutes. They asked us a few questions and if I didn't mind a two-door car. Very considerate and quick service.

About QEEQ: 10.0 /10