They added extra insurance, claiming it's required by law. Is that true?

1) The reserved car was not available; they said only SUVs were available and gave us a broken car. 2) They charged me nearly $200, claiming it was a deposit, but later it turned out to be a fee. 3) The total rental cost was over $5000, and the insurance and additional charges from the rental company cost another $4000. Not worth it.

The Jeep I reserved was unavailable, so they gave me a Hyundai Santa Fe. Despite having paid over two thousand yuan on the website, I was charged an additional thousand-plus yuan at the store for some unclear fee (not insurance). Since I was in a hurry, I didn't question it.

Very good

Probably you should notify your employees that you use third party for bookings as well.