There was a long wait to pick up the car. After completing the paperwork, it took a very long time for the car to be brought out, and we couldn't get it at the scheduled time. The staff indicated that we could extend the return time. However, when we returned the car according to the extended time, we were still charged for being late after returning to our country! Extremely unfair!
The staff were extremely rude and ignored customer requests. They downgraded my reserved Mercedes E-Class to a small Toyota without permission. The staff also did not inform me that driving in central London requires a congestion fee.
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