Only one employee was responsible for shuttle and car pickup, so it wasn't as efficient as other companies. The reserved car was not available, so they changed the model at the last minute. But they gave us a free tank of fuel, which was a nice bonus.

Our car was vandalized with a nail in the tire, and we needed roadside assistance. Due to language barriers, we asked the rental company to call for us, but they informed us that we must call ourselves. Our rental period was not over yet, and if we returned the car early for repair, they had no spare vehicles. If we needed a car, we would have to rent another one. A Chinese employee was quite impatient and unhelpful.

良い

The staff was friendly, free shuttle from/to airport is a plus.

Best price, quick process, no nonsense

I followed the instruction about pick up. I sent text and sent a message by live chat when I arrived the airport but never had reply until I phoned the company. It took more than half an hour to come and pick me up. I've lost the time!!