The Europcar pickup location is about a 15-20 minute drive from the airport, with just a tiny office space, and the speed of service is incredibly slow. As someone who rents cars frequently, this was the worst experience I've ever had. Firstly, when booking through the rental platform, it was stated that there would be no charge for an additional driver, but upon arrival, there was an additional charge of $5/day for an extra driver. I've rented cars many times, including multiple times through this platform, and I've never had to pay additional fees like this. In the US, if you're renting a car, your spouse can legally drive the car with you without needing to be added as an extra driver—something another rental company told me during a previous rental. Secondly, there was a $10 toll activation fee. Fine, I agreed to all of that, but because we rented an SUV and there was only one available, we had no choice. After waiting in line to complete some paperwork and sign documents, which took about an hour, we loaded our luggage into the car only to find that the rear seatbelt wouldn’t buckle. This made the car unusable, so we went back. Since there were no other SUVs available, we had to downgrade to a sedan. The staff said they wouldn’t charge the additional driver fee and activation fee, meaning they just removed fees that weren’t supposed to be charged in the first place. I went from an SUV to a standard car. Unbelievable. Due to time constraints while traveling, I didn’t spend much time arguing. Also, this company doesn’t provide full-tank cars; you get the car with 3/8 of a tank and must return it with the same amount.

Me encantó el servicio

Staff very helpful, polite and friendly

Tout était bien ficelé, par contre Europcar n’est pas présent à l’aeroport de Porto Rico, c’est un petit container sur le parking d’un centre commercial à Carolina

Très bon contact, par mail et par téléphone. Ils sont rapide et le site est facile à utiliser

Excellent service, met my expectations.

Easy to book what I needed.