Europcar - San Juan Luis Munoz Marin Airport Information, Car Rental Instructions & Policies

This was a stress free experience. The staff at the pickup place to include the driver that picked us up was outstanding, very courteous and friendly.The car was super clean and everything worked perfectly. Thanks

Vehicle was great. Easy to work with. Nice staff. Fast shuttle to and from airport.

great service

Excellent service, met my expectations.

Toyota Yaris had a very strong cigarette odor. Manager did not hesitate to changed car for a Toyota Corolla which was clean and no cigarette odors. overall experience was very pleasant. Manager and Van driver were both very friendly and accommodating.

Tout était bien ficelé, par contre Europcar n’est pas présent à l’aeroport de Porto Rico, c’est un petit container sur le parking d’un centre commercial à Carolina

Staff very helpful, polite and friendly

The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.

Me encantó el servicio

Good experience, recent and clean vehicle. However, we had a flat tire and the crank to change the wheel was missing. In addition, We had to take out additional insurance at the request of the rental company when the vehicle was delivered

The Europcar pickup location is about a 15-20 minute drive from the airport, with just a tiny office space, and the speed of service is incredibly slow. As someone who rents cars frequently, this was the worst experience I've ever had. Firstly, when booking through the rental platform, it was stated that there would be no charge for an additional driver, but upon arrival, there was an additional charge of $5/day for an extra driver. I've rented cars many times, including multiple times through this platform, and I've never had to pay additional fees like this. In the US, if you're renting a car, your spouse can legally drive the car with you without needing to be added as an extra driver—something another rental company told me during a previous rental. Secondly, there was a $10 toll activation fee. Fine, I agreed to all of that, but because we rented an SUV and there was only one available, we had no choice. After waiting in line to complete some paperwork and sign documents, which took about an hour, we loaded our luggage into the car only to find that the rear seatbelt wouldn’t buckle. This made the car unusable, so we went back. Since there were no other SUVs available, we had to downgrade to a sedan. The staff said they wouldn’t charge the additional driver fee and activation fee, meaning they just removed fees that weren’t supposed to be charged in the first place. I went from an SUV to a standard car. Unbelievable. Due to time constraints while traveling, I didn’t spend much time arguing. Also, this company doesn’t provide full-tank cars; you get the car with 3/8 of a tank and must return it with the same amount.

The car rental location is a bit far from the airport, but there is a shuttle service.

The service was good, and the overall process of picking up and returning the car was quite smooth.