Very good

Terrible experience. This company overcharges. They only confirmed the return of the car two days after I returned it, charging me an extra two days of rental. I uploaded my flight ticket showing I left the country on the afternoon of the return day, proving I returned the car and then took a taxi to the airport. However, they replied that the ticket only proves I left that afternoon and not the exact time of the return. Therefore, they charged an extra day because it was after 12pm. Extremely slow problem resolution; I argued with them for three months with no results!

The young female staff at the Europcar Store in Brussels South Station had a very rude attitude, as if we owed her money.

The car and the counter service were perfect. Just need to be aware of the mileage meter record that marked my range of 693km while in fact I only drove 130km, still in dispute with Europcar about this.

Europcar offered me an upgrade to an Audi Q2 for a reasonable price, especially since the car comes with SatNav.

All good.