Drop off in Bergen was also a bit confusing only because Europcar doesn’t have an office in the rental car center. They do have clearly marked section to leave car though. You go into the airport and drop the key into an automated machine box. There is a staff member there but busy handling the long line of pickup customers. No chance to ask questions about the toll fees, etc. You just have to trust. There is no real expectation setting here.

Very satisfied.

The car rental company’s service was good, and the vehicle provided was well-equipped. It was a great first experience!

The staff at the branch were not familiar with their duties, they took half an hour to understand my prepaid order and couldn't distinguish between deposit and rental fee. Even the staff couldn't explain it clearly...

Like: Quick and easy to rent the cars from Europcar. The cars we rented were very economical fuel wise and comfortable to drive. Staff were friendly and helpful.
Dislike: Should explain on the site that there would be a mandatory charge for tolls during the car hire period. We didn't drive the car everyday, so it would be good to have had an option.