Waited longer to get the car than my flight to Pisa took.

The location is hard to find, the staff had a negative attitude, and they were unhelpful in resolving the booking issue.

Picking up the car was extremely inconvenient. The airport location is not inside the airport. You have to call the store after landing, and they will send a car to pick you up, which is a total waste of time. Returning the car was also problematic; we returned it at the train station, but not at the station's car rental office. Instead, we had to drive to a very small parking lot 700 meters to the north. It's easy to miss if you're not paying attention. Be sure to thoroughly inspect the car when you pick it up; their staff won't help you mark all the scratches. We found a crack in the side mirror. I would rate this company negatively!

Very professional and friendly staff!! Real personalized service! Absolutely outstanding!

Really friendly and easy to rent from, nice staff and a quick process

Rental experience was good, but the car i was picking up doesn't had full tank. I noticed that, after signing the deal. Except this issue, everything was ok.