It was too slow, only one staff member, and I had to wait in line for 2 whole hours! The efficiency was really low. They gave me three cars, all of which were compact cars, not mid-size SUVs like the Pajero Sport.

Due to my flight, I arrived at the pickup location after 11 PM. The staff waited for me, and they only finished work after I received the car. I am very grateful.

On the day of return, over 60 NZD was charged without any explanation. I still don’t know what the charges were for and when I will get my deposit back!

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.