Encountered a young Chinese guy. I felt it would have been better to meet a foreigner. He clearly understood Chinese but pretended not to, his attitude was extremely indifferent.
Hertz has many service points. We picked up the car in downtown Vancouver, and the process was simple. The reserved model was unavailable, so we got an upgrade to a Golf with only 600KM mileage. My companion initially complained about having to break in a new car (which consumes more fuel during this period), but after 10 days of driving without any issues, it was very satisfying!
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