There was hardly any line, probably because it's the off-season. There were very few people.

Very good

The service was good, and the process was swift and efficient. However, there was no feedback on the items left in the car, which was a bit disappointing.

They changed our car model but didn't guide us to inspect the car. They just handed us the keys and told us to pick it up in the parking lot. Upon return, they pointed out an old, minor scratch and claimed it needed to be fixed. Also, they charged a 99 Euro pre-authorization for a full tank, but the car was marked as 4/8 full at pick-up and returned with 4/8, yet still charged the 99 Euros. This Hertz service was really poor.

We originally booked a Golf, but seeing we had a lot of luggage, they gave us a Citroen small SUV instead. The GPS in the car costs extra, but it's really useful, even finding country roads.