Barcelona - Zaragoza - Bilbao - Salamanca - Seville - Malaga - Madrid - Barcelona

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!

They said they close at 12pm, but when we arrived at 11am, no one was there. When we picked up the car, they upgraded us without informing, due to the language barrier we didn't know. We booked for 3800 on QEEQ, but at the rental company it became over 6000; it felt like we were completely scammed because of the language barrier.

Excellent service, the Spanish guy was very nice.