Picked up the car from Chiang Mai Airport, drove to the hotel, then to Pai, and finally returned the

Overall satisfactory. However, the mandatory car delivery and pickup service felt a bit forced. Some places don't allow self-pickup, which might not be necessary for those familiar with the area. But abroad, it's reassuring for most people.

The staff were very nice, and there was always someone who could speak Chinese. However, there was an issue, as I booked a Nissan but was given a worn-out Toyota Vios with over 70,000 km on it. After a strong protest, I had to return to the airport the next day to change the car. The rental company insisted they were the same class, even though they clearly charge different prices. They refused to address the problem afterwards, likely due to management issues with a small company mentality; the owner might be Chinese. Ground staff services were decent.

The staff has a great attitude.

The YESAWAY staff at Chinag Mai airport were very nice. They can speak English and Mandarin. It could be a better experience if there was a YESAWAY staff in the arrival hall to bring customer to the parking lot where the rental cars parked. And you should have requested customer to start the engine by themselves making sure they know the operation and don't forgetting the car key.

The booking system could be better if there are some photo showing the rental company counter and it's location.

1. Proffesional n helpful staff, good car. 2. Recommended

Easy to acces n book