The process of renting and returning the car is quite simple and clear, and the staff is professional and responsible.

As per the order, we called the office upon arriving at the airport and had to wait for 2 hours because they were picking up another customer as well.

The contract is in Norwegian, which I don't understand at all. It would be helpful to have an English or Chinese version.

Like: Excellent service and staff
Dislike: i was not informed that there will be an extra cost for out of hours delivery. i found an additional £40 charge in my account

Like: Quick and easy to rent the cars from Europcar. The cars we rented were very economical fuel wise and comfortable to drive. Staff were friendly and helpful.
Dislike: Should explain on the site that there would be a mandatory charge for tolls during the car hire period. We didn't drive the car everyday, so it would be good to have had an option.