South Island Road Trip in New Zealand

Very good!!!

The reservation pickup time was 3:30 PM. I arrived at the counter at 3:00 PM and was told to wait until the exact time to process the rental. Returning at 3:20 PM, they finally began the paperwork but insisted I buy insurance, claiming my booking did not include it. After repeatedly stating my reservation included full insurance, they eventually acknowledged this but still delayed the process, claiming there were no cars available and I had to wait another 20 minutes. Finally, at 3:45 PM, they agreed to give me a car, but refused to adjust the pickup time to 3:45 PM. Consequently, my return time was also impacted, shortening it by nearly half an hour. The staff assured me it wouldn’t matter if I returned the car a few minutes late, but the overall experience was extremely unpleasant! HERTZ has the highest prices among rental companies, and I chose them for their brand reputation, only to be met with poor service. The RAV4 I received wasn’t a new model and had over 60,000 km on it, with average condition.

Convenient and efficient, great service attitude.

The staff was very friendly and gave detailed instructions when picking up the car, but the return process was too casual.

The store is right inside the airport, with a prominent Hertz sign, easy to spot at a glance. The service at the store is also quite good, procedures are simple, and they explain New Zealand's right-hand driving rules and other precautions.