Excellent

Extremely satisfied

The car pickup was relatively smooth. I want to mention two things: they gave me a Qashqai instead of the X-TRAIL I booked, but I let it go. Also, the front tire was underinflated; the staff didn't check it properly.

Attention everyone renting a car at the Sydney Airport store in Australia: The staff at this store may downgrade the car model you booked without permission. I booked a Toyota Kluger (similar to the Highlander), but they replaced it with a RAV4 and told me it was sufficient. Only after insisting did I get the Kluger back. The person who attended to me was a Chinese who didn't speak Chinese, probably taking advantage of the fact that our English is not great. Don't let them confuse you! The $16.5 AUD per day unlimited toll fee package they recommended is optional. In reality, the drive (from Sydney to Gold Coast) was all on free roads, with no tolls. Don't be deceived!

Everything was just perfect. They even gave us a much better car than we ordered which was amazing! Just the drop off location on the airport was bad but it was because of some construction there. And I think I still haven’t received the deposit back but it probably takes time so I hope it will be ok and I would recommend Hertz to anybody in Sydney!!