Aside from the car’s condition not being great, everything else was fine.

To be honest, I'm very dissatisfied with this company. I booked a new Toyota Yaris, but upon pickup, I received an old Nissan Tiida from 10 years ago. The car was dirty and hadn't been cleaned, and there were numerous scratches. When I pointed these out and took photos, they said it didn't matter. I requested this be noted on the pickup form, but they told me not to rent if I didn't like it and questioned why I was inspecting the car so carefully. They said all their cars were in this condition. When I returned the car, they charged me almost 4000 RMB for a small two-centimeter paint chip on the rear of the car. I rented the car for 11 days for less than 2000 RMB. Charging nearly 4000 RMB for a scratch smaller than a fingernail? Are they crazy?

Great service, they accommodate the actual needs of the customers, and the car was in excellent condition with only about 3,000 kilometers.

The wait time was a bit long, couldn't find the store, ended up picking up the car at a supermarket entrance? Felt very unprofessional.

The customer service was excellent