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Live chat Email us Service Code: 8506219304
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8506219304
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London-Oxford-Edinburgh-London-Bicester-Windsor

Reviewed: Tue, Jan 10, 2017
About Europcar: 4.0 /10
There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.

Relevant Reviews on Europcar LONDON HEATHROW AIRPORT

Karen Jackson

View more >
Reviewed: Thu, May 23, 2024
About Europcar: 10.0 /10
Convenient pickup and drop-off. A £250 deposit was charged to my credit card and refunded just over an hour after returning the car.
About QEEQ: 10.0 /10

Marshall Nora

View more >
Reviewed: Mon, Sep 4, 2023
About Europcar: 2.0 /10
The drop-off location closed at 1 PM, but there was no reminder when we rented the car, and the system did not display this information. We had scheduled our return for 4 PM, but when we arrived within the designated time, there was no one to assist us. After calling for assistance, we deposited the keys into the self-service drop box. The rental company didn't process our return until two days later, charging us for an additional two days... The issue remains unresolved after communication.

Ina Attlee

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Reviewed: Tue, Dec 12, 2017
“Drove 2000 miles around the UK”
About Europcar: 6.0 /10
The only regret is that even though we had already purchased full insurance in our country, which included scratch coverage, the counter insisted that it wasn't valid, saying there was no coverage below £1000. This made us very uneasy and confused throughout the trip.

Octavia Edith

View more >
Reviewed: Fri, Jun 16, 2017
About Europcar: 8.0 /10
The service was not enthusiastic, just average.
About QEEQ: 8.0 /10

M.Abdulahi

View more >
Medium SUV | Toyota RAV4 or similar
Reviewed: Sun, Jan 5, 2020
“A* service by all”
About Europcar: 9.3 /10
Upgrade to an automatic was very welcome for London driving.
About QEEQ: 10.0 /10

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