Smooth pickup

We booked a mid-size luxury SUV, a Mercedes GLC, but we got a Hyundai Tucson instead. They told us it was the same class. How is Hyundai considered luxury? How are they in the same class? This is simply deceiving the customer!! It significantly, significantly, significantly affected the mood of our trip. It was terrible. We reported this to the customer service of the car rental platform. Their attitude was good, but there was no practical solution. They just said that the Czech car rental company insisted it was the same class, and there was nothing they could do. This was my first time using this rental platform, and I am very disappointed.

No response to requests for required claim documents.

The pick-up point is at B1 in Prague Central Station. After entering the hall and asking the station staff, we quickly found it. There were some people picking up cars, so we waited outside in line. We were attended to by a serious-looking Czech man. Since our English is not very good, we were a bit nervous. When it was our turn, we handed over all the prepared documents. He only kept our passports, my domestic driver's license, and credit card. He returned the international driver's license translated by QEEQ. He asked if we would be driving only within the Czech Republic and had me fill out a personal information form. He confirmed that we had all necessary insurance and finished the paperwork. After the procedures, they gave me a booklet containing parking tickets for Budget parking lots, a Czech highway driving card, emergency contact numbers, our rental contract, and notes on the car's condition. The staff was very helpful and even drew a simple map to show me how to find the parking lot and the car keys. The whole process took about 10 minutes, very quick. At the parking lot, we found the staff, got the keys, picked up the car, and started our trip smoothly.

Nothing regarding Budget specifically, but it was a little difficult to find the car at the train station. It could be a little better marked.