Great service at drop off and pick up. Car was an upgrade from what I expected.

Smooth pickup

We booked a mid-size luxury SUV, a Mercedes GLC, but we got a Hyundai Tucson instead. They told us it was the same class. How is Hyundai considered luxury? How are they in the same class? This is simply deceiving the customer!! It significantly, significantly, significantly affected the mood of our trip. It was terrible. We reported this to the customer service of the car rental platform. Their attitude was good, but there was no practical solution. They just said that the Czech car rental company insisted it was the same class, and there was nothing they could do. This was my first time using this rental platform, and I am very disappointed.

Great service attitude, everything was explained very clearly throughout.

Both pickup and drop-off were very convenient.

The check in was great but to find the car, it was very difficult as no one is showing you the way or which car you rented. For the vehicle in itself it was clean and was the car that I booked. However, it was missing few essentials for a car during winter: no window liquid was put in the car and we had difficulties to drive at some point as we had dirty snow. We had to stop and buy ourselves the product, and of course Budget did not care and is not ready to d anything about it. Second, there was no utensil to take of the frozen snow out of the windows, which is mandatory in a country where it is snowing a lot during winter. When we checked out, the guy that reviewed everything was super rude and did not care, asking us to contact directly the company.