10-Day Self-Drive Tour of New Zealand's South Island

They gave us an 11km brand new Mitsubishi Outlander with seven seats. After converting to five seats, the trunk was super large. It came with navigation and wireless charging. Couldn't be more satisfied!

The pickup process was extremely fast, probably within two or three minutes. There were no unnecessary questions; after checking the documents and registering some basic information, they handed over the keys. Returning the car was even faster; as soon as I handed over the keys at the counter, I was free to go.

Arrived at the airport at 5 PM and asked if I could pick up the car earlier since my order was for 7 PM. The store confirmed it was possible and said I needed to wait a bit. I got the car around 6 PM. I specifically asked the store what time I should return the car and if I needed to return it earlier. They said according to the order, return at 7 PM, but I could come half an hour early for the formalities. In the end, they charged me an extra day because I rented the car at 6 PM and returned it at 6:50 PM. This is ridiculous!

Both pickup and return are very convenient.

On the day of return, over 60 NZD was charged without any explanation. I still don’t know what the charges were for and when I will get my deposit back!