London-Oxford-Edinburgh-Scotland-London

Far from the airport

I originally booked a 7-seater car, but due to a flight delay, I arrived a day late and the 7-seater was no longer available. I had informed the customer service beforehand to hold the car for me, but the rental company claimed they didn't receive the notice or weren't clear about it. I had to switch to a 5-seater. The final car was a Volvo XC60 in great condition. Also, since I purchased full insurance from the third party, the rental company required a £1500 deposit, which would be refunded after the car is returned without issues. This wasn't clearly stated beforehand.

The service attitude was bad. They tried to sell me insurance when picking up the car and insisted on a £1500 deposit pre-authorization if I didn't buy it. When exchanging the car, they claimed that the scratches on the wheel rims were caused by me and demanded compensation. The rental location is far from the airport, which is very inconvenient. They gave me a smaller car, a Citroën, although I originally booked a large MPV like a Sharan or similar.

Seat car auto was an excellent drive. The booking in was slow due to only one staff on duty, but overall great service. Will use again and recommend to friends

After a long haul flight arriving at night, I was kept waiting in an empty waiting room for almost 1 hour. When I eventually got served and was handed the EasiRent paperwork, the man informed me that EasiRent had to hold a "blocking fee" of GBP1,500 on my credit car in case of an accident. I told him I had paid additional fee for nil excess and I even showed him the paperwork but he still insisted on this fee. I was basically told that if I did not agree to the fee, then I would not be allowed a vehicle. I had no option but to agree, as I needed the car to drive a further 2 hours. When I looked over the car the next day in the light, it was extremely dirty not having been vacuumed inside, dirty windows and poor quality windscreen wipers. Overall, not a good experience with EasiRent and I am sorry to say, that I would not recommend them or use them again.

This is the second time that I have used EasyRentCars and I am happy with the service. For clarity and to avoid confusion, EasyRentCars is separate to the hire firm EasiRent. I would recommend EasyRentCars and I would use them again.