Touring Ireland

The rental location was far from the airport, the car's condition was mediocre and not clean. When we picked up the car, it already had visible damage and lacked floor mats. It seemed like it hadn't been washed as there were dead bugs on the front of the car. We were given a car from the outdoor lot even though there was an indoor parking option; they insisted we go to their headquarters for an outdoor pick-up. It was raining heavily when we picked up the car, so we couldn't thoroughly inspect its condition. Upon return, we noticed a small scratch on the bottom, but we couldn't be sure if it happened during our rental since we didn't remember any incidents. However, we were held responsible and our deposit was fully deducted. They interrogated us for half an hour as if we were criminals, even though we had full insurance coverage.