The car pick-up was relatively convenient, but the car provided had some issues. Fortunately, we were able to smoothly exchange it later, so it didn't have a major impact.

Quick service

Service and queue time are okay, but it would be better if someone could accompany us to the car and teach us how to use it.

Extremely dissatisfied. After failing to sell additional insurance, the sales staff demanded a EUR 1500 pre-authorization as a deposit for the car rental, which is utterly ridiculous. After much negotiation, I was finally forced to purchase additional personal accident insurance. Very disappointed with such practices by AVIS.

The rental location was far from the airport, the car's condition was mediocre and not clean. When we picked up the car, it already had visible damage and lacked floor mats. It seemed like it hadn't been washed as there were dead bugs on the front of the car. We were given a car from the outdoor lot even though there was an indoor parking option; they insisted we go to their headquarters for an outdoor pick-up. It was raining heavily when we picked up the car, so we couldn't thoroughly inspect its condition. Upon return, we noticed a small scratch on the bottom, but we couldn't be sure if it happened during our rental since we didn't remember any incidents. However, we were held responsible and our deposit was fully deducted. They interrogated us for half an hour as if we were criminals, even though we had full insurance coverage.