Airport - Northern Ireland - Wales - Central London, Enjoyable Drive, Unsatisfactory Experience

This was the worst experience I've ever had. I kept getting harassed by the receptionists of Indian and Pakistani origin, while the car rental service kept shirking responsibilities. 1. They aggressively pushed for insurance, and when I declined, they started finding excuses. 2. They demanded my return flight ticket. When I showed them my itinerary from the airline, they claimed they couldn't read Chinese and refused service without a return ticket. When I called the rental service, they said they couldn’t resolve it. I had to barge into their manager's office, and only then their attitude changed and they processed my rental. 3. They claimed my Visa chip card wouldn’t work, and said if I used a magnetic stripe card, I’d need to buy full insurance, stating that the insurance from the rental service wasn't valid. When I called the service again, they still couldn't resolve it and instead suggested I contact the bank and mentioned we should have opted for a bigger rental company, implying they don't guarantee smaller ones. I had to barge into their manager's office again to get the issue resolved. Meanwhile, others in my group at a different counter had no issues. What problems can the rental service actually solve?

Absolutely the worst car rental company, I have seen so far. We went in there and were ushered to use a Kiosk. The kiosk goes all the way until you go the option of buying additional option. If you select, no additional insurance, it asks to go back to the desk. The whole 15 mins process after a long flight was terrible. The person at the desk was rude. He again tried to sell us insurance telling us terrible catalyst converter theft happening in London. I had a California and a UK driving license. I scanned the UK one on kiosk. He said that I cannot use it since I am not a native in UK anymore and cannot switched to California driving license as I had already scanned it. Refused to give me car. I would suggest everyone to be think twice and think again before using Easirent. I ended up renting for a reputable international car hire company for almost the same price but with much better customer service.

Car was very dirty on exterior. Employees did not have time to clean it up since demand is too high. Not their fault.

Good and clean car! BUT the pickup and drop is NOT in the airport!!, it was hard geting in and out and took a lot of time ( ~1h), and it wasnt clear at time of reservation

The car had damage all over..Paid for full size van 7 people 4 cases but got a c4 piccaso no room for cases ..Smell in car found rottern milk in under tray floor ..fuel light on when collected not good and car not cleaned when brought out to me ..