The car pickup location is not inside the airport. Despite providing my flight information, there was no one to pick me up upon arrival. I wandered around the airport and asked many people, including police officers, but no one knew where the America car rental office was. I had to call them, and only then did they come to pick me up. When picking up the car, I emphasized multiple times that I would return the car at 4 AM and asked if there would be any staff available. The office assured me that it would be open 24 hours and there would be staff present. However, when I went to return the car, the office was closed and there was no one around. I had to leave the car at the pickup location and throw the keys through a crack in the door. I later called them after landing in Los Angeles to confirm the return.
The reservation has the wrong drop off location, they messed up the contract. They charge us the deposit and suddenly they decided they dont have a car eventhough the luggage was already in the car
“Poor:
- Is not located in the address showed at .com
- The value was higher than expected”
About America Car Rental:6.7/10
- Opportunity on improve picking up process
- Customer mindset training
- Better lobby and facilities
- Improve and make easier the process
- All Customers show been dissatisfaction in the time I was
- Setting of indicators of satisfaction
I waited too long to get my car and people were rude
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