We arrived early in the morning and got a shuttle from the airport to the car rental company, which took about ten minutes and was fairly convenient. However, during pickup, the company did not explain the types of insurance available. The basic rental package did not cover anything. When returning the car, the service agent insisted we provide photos of most of the existing damage or paint chips. Essentially, if you don't take pictures or if they are not clear, the company assumes you caused the damage. Although we had photos of some scratches, there was one we missed photographing, which resulted in a charge of AUD 3000!!! They used a magnifying glass to find scratches, claiming the fee was for activating the insurance. This fee is enough to replace vehicle parts entirely. It seems like they make money off these charges. They said there were no other Chinese rental companies in Australia... I recommend carefully choosing a company. Generally, basic rental costs with Avis or Budget are not this nitpicky. Even if you buy insurance, photograph the entire vehicle inside and out, otherwise, you never know what kind of trouble might arise.

Booked camry but get Toyota Rav4 instead. The experience is satisfactory since they didn't raise the price. Car is in excellent condition. The staffs are helpful during the pickup.

Great platform to find variety of vehicles and the price is reasonable as well.

It is good, but we had to call to pick up and took meeting time little longer.

Simply an easy car hire - highly recommended

Got me a great car hire - highly recommended

Exceeded expectations Free upgrade to a Nissan X Trail which was near new

Easy to use