The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

Overall, it was relatively smooth, and the processing speed was fairly quick.

Overall, it was a good experience.

Very good, the handsome gentleman provided excellent service. We presented the rental confirmation, original driver's license, the translated version provided by QEEQ, and our passports. It only took a few minutes to get the car.

The car had some passive damage without evidence, thankfully I bought full insurance. When returning the car, I filled out a report and explained the situation in English. The insurance covered it, so I didn't have to pay. The return process was very quick.