AVIS Madrid Gran Via Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Marjorie Nelly

Spain

Reviewed: Thu, Oct 17, 2019

About AVIS: 2.0 /10

The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

About QEEQ: 8.0 /10

AVIS

Madrid

Spain

1 days rental

Relevant Reviews on AVIS Madrid Gran Via

Sandra Edison

Spain

1 days rental

AVIS

Madrid

Spain

Reviewed: Wed, Feb 12, 2020

“Madrid-Toledo-Cordoba-Consuegra-Cordoba-Granada-Nerja-Malaga-Mijas-Ronda-Zahara-Seville”

About AVIS: 8.0 /10

Overall, it was relatively smooth, and the processing speed was fairly quick.

Dennis Hope

Spain

1 days rental

AVIS

Madrid

Spain

Reviewed: Mon, Apr 16, 2018

About AVIS: 8.0 /10

There was no one when we arrived. The paperwork took about 15 minutes, and the car pickup was very quick.

About QEEQ: 8.0 /10

Martin Richardson

Spain

1 days rental

AVIS

Madrid

Spain

Reviewed: Sat, Jan 5, 2019

About AVIS: 2.0 /10

They added additional insurance without confirming with the customer, and the charges were unclear and inconsistent with the rental platform.

Francis Lincoln

Spain

1 days rental

AVIS

Madrid

Spain

Reviewed: Sun, Feb 26, 2017

“Self-Driving in Southern Spain”

About AVIS: 4.0 /10

The contract wasn't in English, so we could only roughly understand it by looking at the prices. There were 4 of us, but they counted each of us as separate additions, so we ended up paying for insurance for 4 drivers. Overall, they didn’t explain things clearly.