Quick and efficient car pickup, very good.

Arrived at the store late at night, scheduled to pick up the car at midnight. The staff was changing shifts, and the black female employee taking over was very arrogant, with a difficult-to-understand accent. Even when I asked her to repeat herself, she didn't slow down, making it very frustrating. If I were in my home country, I would have yelled at her. I had reserved a Grand Cherokee but got a Dodge Journey instead. Although the car was new, its power was much worse than the Grand Cherokee. Dollar is playing word games, claiming 'Grand Cherokee or similar' when there isn't anything similar. I've rented from Dollar several times, never getting the specified model. Very disappointed with Dollar and won't use them again.

The rental company is conveniently located; just get off the airport's small train. However, the forced charges are annoying. The order also did not match what was on the rental website.

At Kennedy Airport, you need to take the AirTrain to get to the rental office.

When we arrived there was some confusion with what we had already paid to what we were quoted and expected to pay on the Qeeq site. I think this could be a lot clearer during the booking process with Qeeq. Another annoyance was the size of the car we picked up. A Kia Soul is no where near the same size and a VW Passat. However when querying this I was told they were in the same car class. This should be a lot clearer during the booking process. If a car is going to be as small as a Kia Soul we needed to know so we could have booked a car to the size we needed. The biggest delay to our journey was that our child seat did not fit the car we were supplied. The Kia Soul has a built in head rest which obstructed the route for the rear anchor point to be connected. We needed to swap out the car so we could safely fit the car seat. Dollar staff were very helpful and swapped our car. However having to que again and explain the situation meant the whole process took over 90 minutes. As you can imagine adding this time onto an already length journey with a young child caused some distress. We feel there should be some safeguard that car seats fit the car supplied. A VW Passat would have accommodated this child car seat.