The wait time was acceptable, but the staff's attitude was very cold and there was almost no service. It was far from the good experiences I've had with other companies in the past. No one inspected the car when we picked it up; they just told us the parking spot number and we had to find it ourselves. The parking garage required a card for entry and exit, but we weren't informed beforehand. We drove to the exit and couldn't get out, then asked someone else and had to return to the rental office to inquire about the card.

Rented a Mercedes, got a Skoda. What a 'same level' substitution.

The service in Europe is better than in the US; they have a sense of service.

Pretty fast

The staff were indifferent and extremely impatient.