I've rented cars abroad many times, but this was the first time I encountered an issue during return. They first checked the front windshield and underside of the car and then found some damage, which they photographed and showed me. Fortunately, I had full insurance, so the claim process was fast. However, it felt a bit like a setup because we didn't inspect the underside when picking up the car, only the exterior. I also don’t recall any incidents during the trip. Next time, I'll make sure to use my phone to check underneath the car when picking it up. Other than that, everything went smoothly, and the car was in great condition.
Business starts at 8 AM, the process was very smooth. They didn't particularly mention additional insurance or try to sell it. Note! The rental company does not include the Hungarian highway toll fee. They also informed us on-site about the cross-border requirements. We paid €12 for the Hungarian vignette and €50 for the cross-border fee.
When returning the car, no one inspected its condition. They just said to leave the keys. Later in the evening, I received a message claiming there were scratches and they would deduct 630 euros. When I got out of the car to grab my luggage, I didn’t see any scratches on the bumper. This issue is really hard to argue about. Besides, replacing a bumper shouldn’t cost 630 euros, and from the photo, it looks like it could be polished clean.
Great experience! The car was exactly the model we booked, quite new with only around 17,000 kilometers, spacious and perfect for our shopping trip to the outlet. Haha!
The car rental company is not far from the airport, and there is a shuttle bus between the company and the airport. I want to give a thumbs-up to the shuttle driver.
The price is cheap, and there is no upselling. Very good. The main advantage is that you can also drive to Austria, which some rental companies do not allow. Make sure to check this carefully.
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