Overall, everything was satisfactory, but the car was not the A4 Avant I wanted to try, and it had some minor flaws, which was disappointing.

The lady at the front desk gave me a parking card after completing the paperwork, but the card didn't work to exit the parking lot. I tried multiple times, but it was useless. When I went back to find her, she was gone, the door was locked, and her phone was unreachable. There were no staff in the parking lot, which was underground. I was trapped for an hour and a half and couldn't get out. Finally, I found a machine, but it was broken too. After pressing a button, someone spoke, and two ladies also needed to pay. Eventually, I followed them to pay the fee, which was £43.5. Customers should not be charged for parking fees before picking up the car. It’s not just about the money, it was a nightmarish experience and very frustrating.