From Christchurch to Queenstown

The staff was very enthusiastic and helpful; they upgraded our car directly. We got an almost brand-new car.

The car consumed a lot of fuel. Initially, I planned to return it in Wellington via the ferry, but due to strong winds, the ferry was canceled. I had to return it in the same city, which cost an additional 2500, which is more expensive than the rental itself, utterly outrageous.

I reserved a Highlander, but ended up with an Australian Holden. The car's space was small and couldn't fit luggage for five people. I hope they can confirm the car model in the future.

I paid for insurance and spent an entire precious travel day fixing the car. Returned the car in perfect condition, taking responsibility to ensure it could be rented out immediately without delays. Labor and materials are extremely expensive in New Zealand, with repair costs reaching 2500 RMB. Avis cars are also very expensive compared to others. In the end, there wasn't even an explanation or thank you. So, why did I pay for your insurance? Such companies will face consequences! At the very least, I paid for insurance! Even if you don't refund anything, at least return my insurance money! I hope Zuzuche (the rental platform) penalizes Avis for being an untrustworthy company!

Big company, great reputation!